who we are
K Buchanan | CEO, Executive Advisor
Developing and executing a robust Customer Success mindset and capability will ensure your technology is used effectively. As the industry stands at the next great chasm defined by "how to scale?", now is not the time for on the job training. I have been an international business leader living and working globally for the last 40 years, building international teams, organizations, and services in high-growth, technology-centric, and multi-cultural environments. Successful leadership positions in Customer Success, Technology, and Sales in British Petroleum, Sun Microsystems, Niku and ABT and others has helped me develop an inclusive approach, proven successful in large and small firms alike. Let me bring this experience to bear that I've gained working with a wide range of organizations for your firm's success.
Our Promise
- Help identify and implement a culture and approach for Customer Success
- To demonstrably increase lifetime customer value (LTV) in your customer base
- To understand how your specific technology lends to annual recurring revenue (ARR) and advise to the steps necessary in increase it
- To align your cost of customer acquisition (CAC) appropriately to the market and your internal needs
- To use and scale professional services appropriately in pre-sales, implementation, and adoption resulting in improved LTV/ARR/CAC
Primary Office Location
17739 Colleton River Lane, Charlotte, North Carolina 28278, USA
